Online Gripes
I'm dealing with two ISP-related gripes today. First, our inboxes have been hosted at Comcast.net, while our e-mail is forwarded through EasyDNS.com, which handles our DNS registration. Unfortunately, Comcast has repeatedly concluded that the EasyDNS servers send too much spam, and so Comcast blacklists them.
It appears that someone else with a hacker bent shares my plight, because these blacklistings tend to be short-lived. Comcast provides a mechanism to request that you be removed from the blacklist, and my guess is that my fellow sufferer has set up a script to make such a request on a regular basis, perhaps every 15 minutes. However, the blacklisting, however short-lived, has caused an untold number of e-mails to me or to Vicki to bounce back, causing consternation to our family and friends.
Comcast appears totally uninterested in correcting this situation, so I've finally moved our inboxes to Gmail, and plan to drop Comcast as our ISP within the next few days.
Part of the reason for not dropping Comcast months ago is that our faster ISP, Verizon FiOS, blocks port 80 in-bound, meaning that we cannot directly run our web server with its handful of websites. I had been introduced to IPower.com, which offered a virtual hosting deal for $32/month. Unfortunately, it appears that their price has gone up to $49/month, and that the entire 12-month price must be paid up-front. I don't have that kind of money available, so this appears to be a dead-end. I'm frustrated by this, as IPower appears to be a much better hosting option than any other available to me at the moment.
Sorry for the gripes, but this is what's been on my mind for the last few hours.
It appears that someone else with a hacker bent shares my plight, because these blacklistings tend to be short-lived. Comcast provides a mechanism to request that you be removed from the blacklist, and my guess is that my fellow sufferer has set up a script to make such a request on a regular basis, perhaps every 15 minutes. However, the blacklisting, however short-lived, has caused an untold number of e-mails to me or to Vicki to bounce back, causing consternation to our family and friends.
Comcast appears totally uninterested in correcting this situation, so I've finally moved our inboxes to Gmail, and plan to drop Comcast as our ISP within the next few days.
Part of the reason for not dropping Comcast months ago is that our faster ISP, Verizon FiOS, blocks port 80 in-bound, meaning that we cannot directly run our web server with its handful of websites. I had been introduced to IPower.com, which offered a virtual hosting deal for $32/month. Unfortunately, it appears that their price has gone up to $49/month, and that the entire 12-month price must be paid up-front. I don't have that kind of money available, so this appears to be a dead-end. I'm frustrated by this, as IPower appears to be a much better hosting option than any other available to me at the moment.
Sorry for the gripes, but this is what's been on my mind for the last few hours.
posted by Daniel | 7:14 PM
2 Comments:
Daniel, sorry to hear about your troubles. We feel for all our customers using comcast mailboxes.
Alas, we have been trying for months to get alive body at comcast to talk to us to no avail.
You may have received an email today about the system-wide catch-all email audit we're undertaking.
We hope once that's done, a lot less junk mail will be transit our systems on the way to places like comcast and that this problem will go away.
Your solution, of course, is the one we designed our service for: if you have a problem with your email host, route the mail someplace else.
Bye for now (Mark J - easyDNS)
Daniel,
Boy, can we feel your pain. Both Comcast and AOL are blocking email sent from mailing lists we run. Mailing lists in which members have specifically signed up for.
Fortunately, we got in at Ipower just before their prices went up. But unfortunately, the reverse DNS problem continues. While we have everything setup correctly, both Comcast and AOL continue to block us, all the while saying they are not blocking us. Go figure. And getting a human? Forget it.
We do have another solution, though. For our mailing list members at Comcast and AOL, We're providing free email accounts on our servers. Perhaps Comcast and AOL will wake up if their customer base drops.
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